Client Manager - Genomics (Remote)

Client Manager (CM) - Genomics

Are you looking to make your next career move? CellCarta, a Contract Research Organization, is hiring a Client Manager (CM) - Genomics to join our dynamic team. As a CM - Genomics you will have the opportunity to use your expertise and skills to ensure that our services meet the highest industry standards. Come work with a team of talented individuals who are committed to making a positive impact on human health and well-being. Apply today and take the first step towards an exciting new career with CellCarta!

Summary

The Client Services (CS) team at the Antwerp CellCarta site is responsible for generating budget proposals for histopathology and genomics services.  As part of the Client Services team, the (CM) - Genomics assesses the regulatory requirements, develops budget proposals and assists project shaping for incoming client requests for genomics services. The majority of the opportunities will concern human clinical trials or the development of new assays to be applied in clinical trials according to CellCarta quality system.

The CM - Genomics reports directly to the Vice President, Marketing and Sales Operations.

Responsibilities

The CM - Genomics is responsible to assess incoming opportunities and to scope out the project, costs and timelines, for requests for genomics services. From a geographical standpoint, the role is global as the CM will handle opportunities from all regions and for work to be performed at any relevant CellCarta site. 

More specifically, you will participate in the following:

• Assess completeness of information, interact with Sales, Scientific Business Directors and client as applicable, to obtain or clarify requirements;
• Assess regulatory requirements, interact with QA/Regulatory as applicable, to obtain feedback and approval on regulatory requirements;
• Interact with other functions to ensure that CellCarta has the capacity and capabilities to meet the client requirements, and document feedback;
• Generate detailed description of work for assay development proposals and quotes and present to relevant CellCarta stakeholders and to clients, as needed;
• Provide technical and scientific oversight and assist in scoping out the optimization and validation strategy of incoming opportunities, according to the quality requirements;
• Coach, support and manage Client Representatives for the generation of accurate budget proposals;
• Work with other CellCarta sites and businesses to provide centralized, multi-site coordination for response to sponsor requests involving histopathology and genomics;
• Ensure that relevant information is captured in the CRM;
• Attend departmental meetings; develop and implement KPI, capture feedback from customers and present data to internal stakeholders, with a goal of continuous improvement;
• Maintain a work culture that is focused on customer service, the highest quality results, and meeting deadlines. When needed, pro-actively search for mitigation strategies and escalate to relevant stakeholders;
• Work with business development, marketing, scientific and financial staff to ensure quality customer service is provided;
• Keep an oversight of the portfolio of key-accounts as it relates to genomics services, and translate encountered obstacles into lessons learned to facilitate the improvement of the organizational processes as it relates to Client Services tasks;
• Work with other sites and businesses to supports the implementation of company-wide processes to ensure uniformity related to project set-up, pricing and documentation, as applicable;
• Support Sales and Marketing strategies by providing business intelligence based on customer interactions;
• Adhere to company policy on patient and client confidentiality;
• Adhere to the applicable standards and regulations such ISO 13485, ISO 15189, CAP/CLIA, GC(L)P, 21 CFR part 820 and IVDR.

Education

• PhD in Life Sciences. Genomics experience is preferred.

Main Requirements

• Technical expertise and understanding of genomics assay development and interpretation processes in a pharmaceutical, biotech, contract research, diagnostic or life science industry;
• Scientific knowledge of the genomics services in CellCarta is an asset;
• Business acumen and experience with customer interactions and communication, focused on understanding their needs and translating this in assay development requirements;
• Strong character and integrity; a consensus builder and innovator who thrives in a collegial atmosphere with a results-driven team;
• Team player, stress-resistant, with strong communication and organizational skills, and a continuous improvement mindset.

Working Conditions

• 100% remote work, however, must be located in Belgium.

Benefits

We offer a wide range of benefits including:

• A competitive salary and benefits;
• A dynamic and rapidly changing global environment allowing personal growth;
• Training and personal development in a variety of areas;
• True career opportunities as the company grows;
• A healthy work life balance with on-site and remote working;
• A company that is fit for the future;
• A great team you can work with.

About CellCarta

CellCarta is a leading provider of specialized precision medicine laboratory services to the biopharmaceutical industry. Leveraging its integrated analytical platforms in immunology, histopathology, proteomics, and genomics, as well as related specimen collection and logistics services, CellCarta supports the entire drug development cycle, from discovery to late-stage clinical trials. The Company operates globally with facilities located in Canada, USA, Belgium, Australia, and China.

Joining CellCarta means working with dedicated professionals who are focused on achieving our mission of impacting the future of patient therapy. We make a difference in the lives of patients around the world! 

Join us as we make an impact on patient therapy!

The information collected to review your application will be processed by the human resources services of CellCarta Biosciences Inc. and its affiliates (collectively, “CellCarta”). The legal basis for this processing is the legitimate interest of CellCarta to evaluate the suitability of candidates for the roles available at CellCarta.

CellCarta will only process that information which is necessary to evaluate your application. This information includes identifying information such as your name, address, email address and phone number, as well as information about your education and professional experience, including previous positions and your CV. Such information is required for us to complete your applicant file, assess your suitability for the role and comply with applicable laws. CellCarta may obtain personal information from other sources, such as during reference, background, or employment checks, with your permission, and from third party sources such as recruitment and assessment sites or professional social media sites, in each case only if such information is relevant to reviewing your application. Your personal information will be retained only for so long as reasonably necessary and in accordance with applicable laws. This information will be processed confidentially and only accessed by those who have a need for the recruitment process. Please note that the information comprising your applicant file may be processed in a country that is not where you are located (for example, you might be in the European Economic Area or Québec, Canada, whereas your applicant file may be reviewed by CellCarta in the United States). If you are offered and accept employment with CellCarta Biosciences Inc. or one of its affiliates, the information collected will become part of your employment record. If you do not want us to retain your information, or want us to update it, please contact [email protected].