Client Manager (Hybrid)
Lake Forest, CA
Full Time
Experienced
Client Manager
Are you ready to take your career to the next level? CellCarta is seeking a skilled and detail-oriented Client Manager to join our global team in Lake Forest, CA. In this pivotal role, you'll be responsible for scoping, budgeting, and managing incoming client requests for histopathology services in clinical trials and assay development. You will collaborate with cross-functional teams to ensure top-tier customer service, regulatory compliance, and project execution. Join us and be part of a mission-driven company focused on advancing patient therapy. Apply today!
Summary
The Client Services (CS) team at the Lake Forest, CA site of CellCarta is responsible for generating budget proposals for histopathology services. As part of the Client Services team, the Client Manager (CM) - Histopathology assesses the regulatory requirements, develops budget proposals, and assists in project shaping for incoming client requests for histopathology services. Most of the opportunities will concern human clinical trials or the development of new assays to be applied in clinical trials according to the CellCarta quality system.
Responsibilities
The Client Manager (CM) - Histopathology is responsible to assess incoming opportunities and to scope out the project, costs, and timelines, for requests for histopathology services. From a geographical standpoint, the role is global as the CM will handle opportunities from all regions and for work to be performed at any relevant CellCarta site. Responsibilities include the following:
Benefits
We offer a wide range of benefits including:
CellCarta is a leading provider of specialized precision medicine laboratory services to the biopharmaceutical industry. Leveraging its integrated analytical platforms in immunology, histopathology, proteomics, and genomics, as well as related specimen collection and logistics services, CellCarta supports the entire drug development cycle, from discovery to late-stage clinical trials. The Company operates globally with facilities located in Canada, USA, Belgium, Australia, and China.
Joining CellCarta means working with dedicated professionals who are focused on achieving our mission of impacting the future of patient therapy. We make a difference in the lives of patients around the world!
Join us as we make an impact on patient therapy!
The information collected to review your application will be processed by the human resources services of CellCarta Biosciences Inc. and its affiliates (collectively, “CellCarta”). The legal basis for this processing is the legitimate interest of CellCarta to evaluate the suitability of candidates for the roles available at CellCarta.
CellCarta will only process that information which is necessary to evaluate your application. This information includes identifying information such as your name, address, email address and phone number, as well as information about your education and professional experience, including previous positions and your CV. Such information is required for us to complete your applicant file, assess your suitability for the role and comply with applicable laws. CellCarta may obtain personal information from other sources, such as during reference, background, or employment checks, with your permission, and from third party sources such as recruitment and assessment sites or professional social media sites, in each case only if such information is relevant to reviewing your application. Your personal information will be retained only for so long as reasonably necessary and in accordance with applicable laws. This information will be processed confidentially and only accessed by those who have a need for the recruitment process. Please note that the information comprising your applicant file may be processed in a country that is not where you are located (for example, you might be in the European Economic Area or Québec, Canada, whereas your applicant file may be reviewed by CellCarta in the United States). If you are offered and accept employment with CellCarta Biosciences Inc. or one of its affiliates, the information collected will become part of your employment record. If you do not want us to retain your information, or want us to update it, please contact [email protected].
Are you ready to take your career to the next level? CellCarta is seeking a skilled and detail-oriented Client Manager to join our global team in Lake Forest, CA. In this pivotal role, you'll be responsible for scoping, budgeting, and managing incoming client requests for histopathology services in clinical trials and assay development. You will collaborate with cross-functional teams to ensure top-tier customer service, regulatory compliance, and project execution. Join us and be part of a mission-driven company focused on advancing patient therapy. Apply today!
Summary
The Client Services (CS) team at the Lake Forest, CA site of CellCarta is responsible for generating budget proposals for histopathology services. As part of the Client Services team, the Client Manager (CM) - Histopathology assesses the regulatory requirements, develops budget proposals, and assists in project shaping for incoming client requests for histopathology services. Most of the opportunities will concern human clinical trials or the development of new assays to be applied in clinical trials according to the CellCarta quality system.
Responsibilities
The Client Manager (CM) - Histopathology is responsible to assess incoming opportunities and to scope out the project, costs, and timelines, for requests for histopathology services. From a geographical standpoint, the role is global as the CM will handle opportunities from all regions and for work to be performed at any relevant CellCarta site. Responsibilities include the following:
- Assess completeness of information, interact with Sales, Scientific Business Directors, and clients as applicable, to obtain or clarify requirements
- Assess regulatory requirements, and interact with QA/Regulatory as applicable, to obtain feedback and approval on regulatory requirements
- Interact with other functions to ensure that CellCarta has the capacity and capabilities to meet the client's requirements, and document feedback
- Generate detailed descriptions of work for assay development proposals and quotes and present them to relevant CellCarta stakeholders and to clients, as needed
- Provide technical and scientific oversight and assist in scoping out the optimization and validation strategy of incoming opportunities, according to the quality requirements.
- Coach, support and manage Client Representatives for the generation of accurate budget proposals
- Work with other CellCarta sites and businesses to provide centralized, multi-site coordination for response to sponsor requests involving histopathology.
- Ensure that relevant information is captured in the CRM.
- Attend departmental meetings; develop and implement KPIs, capture feedback from customers, and present data to internal stakeholders, with a goal of continuous improvement.
- Maintain a work culture that is focused on customer service, the highest quality results, and meeting deadlines. When needed, proactively search for mitigation strategies and escalate to relevant stakeholders.
- Work with business development, marketing, scientific and financial staff to ensure quality customer service is provided.
- Keep oversight of the portfolio of key accounts as it relates to histopathology services, and translate encountered obstacles into lessons learned to facilitate the improvement of the organizational processes as it relates to Client Services tasks.
- Degree in Life Sciences. Business education is an asset. Histopathology experience is preferred.
- Technical expertise and understanding of histopathology assay development and interpretation processes in the pharmaceutical, biotech, contract research, diagnostic, or life science industry.
- Scientific knowledge of the histopathology services in CellCarta is an asset
- Business acumen and experience with customer interactions and communication focused on understanding their needs and translating this into assay development requirements.
- Strong character and integrity; a consensus builder and innovator who thrives in a collegial atmosphere with a results-driven team
- Team player, stress-resistant, with strong communication and organizational skills, and a continuous improvement mindset.
- Hybrid position, 2-3 days/week onsite.
Benefits
We offer a wide range of benefits including:
- Competitive wages
- Medical, dental, and vision benefits;
- 401k retirement savings plan with a healthy match;
- Employee Annual Incentive Plan (EAIP);
- Employee Assistance Program (EAP);
- Vacation and sick time;
- Referral program;
- Career development opportunities.
CellCarta is a leading provider of specialized precision medicine laboratory services to the biopharmaceutical industry. Leveraging its integrated analytical platforms in immunology, histopathology, proteomics, and genomics, as well as related specimen collection and logistics services, CellCarta supports the entire drug development cycle, from discovery to late-stage clinical trials. The Company operates globally with facilities located in Canada, USA, Belgium, Australia, and China.
Joining CellCarta means working with dedicated professionals who are focused on achieving our mission of impacting the future of patient therapy. We make a difference in the lives of patients around the world!
Join us as we make an impact on patient therapy!
The information collected to review your application will be processed by the human resources services of CellCarta Biosciences Inc. and its affiliates (collectively, “CellCarta”). The legal basis for this processing is the legitimate interest of CellCarta to evaluate the suitability of candidates for the roles available at CellCarta.
CellCarta will only process that information which is necessary to evaluate your application. This information includes identifying information such as your name, address, email address and phone number, as well as information about your education and professional experience, including previous positions and your CV. Such information is required for us to complete your applicant file, assess your suitability for the role and comply with applicable laws. CellCarta may obtain personal information from other sources, such as during reference, background, or employment checks, with your permission, and from third party sources such as recruitment and assessment sites or professional social media sites, in each case only if such information is relevant to reviewing your application. Your personal information will be retained only for so long as reasonably necessary and in accordance with applicable laws. This information will be processed confidentially and only accessed by those who have a need for the recruitment process. Please note that the information comprising your applicant file may be processed in a country that is not where you are located (for example, you might be in the European Economic Area or Québec, Canada, whereas your applicant file may be reviewed by CellCarta in the United States). If you are offered and accept employment with CellCarta Biosciences Inc. or one of its affiliates, the information collected will become part of your employment record. If you do not want us to retain your information, or want us to update it, please contact [email protected].
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